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Pluto Online Support (POS)
With POS' intuitive interface you will be assisted within minutes. No installations or configurations on either side are necessary to make the remote support more user-friendly.
Automatic Setup
Set-up ready to go with just two mouse clicks.
PLUTO Online Support (POS) executable automatically launches, installs, and
configures itself. No restart is required.
Firewall Friendly
The integrity of your firewall is not compromised.
Since the POS software initiates the outgoing connection,
the technology works with your existing firewall and does not
require special configuration.
Encryption and Maximum Security
Highest security of Internet connection available in the
remote-access product.
All data connections are encrypted with SSL using symmetric
256-bit keys. X.509 certificates are used to guarantee the
authenticity of transmission.
Customizable User Interface
User experience is enhanced through localization.
Default language is automatically adjusted according to the
user's regional settings and can be switched to multiple
languages.
Optimal Performance
The service works fast, is reliable, and available 24/7.
Our proprietary POS Grid technology assures global client
support with nearly 100% service up-time, fault tolarance, and
automatic session re-connection.
Chat
Switching to the integrated text chat will save on phone call
costs.
Text Chat between an operator and a client is possible before
and during an online meeting.
View / Show Desktop
Expand the area of usage from on-demand remote support to online
collaboration.
View the client's desktop or invite the client to temporarily
view your desktop. Switch within one session.
Share Keyboard and Mouse
Solve problems in minutes. Collaborate on documents by working
together in real time.
View the client's desktop securely and gain control of the
keyboard and mouse. And vice versa.
Application / Region Sharing
Assure the client's privacy. Increase the client's satisfaction.
Desktop sharing can be limited to a single application or a
manually selected region of the desktop.
Sync File Transfer
Instant file exchange via the POS secure file transfer.
Quickly transfer files and folders between desk and client
computer by simply dragging and dropping them to the POS
user interface.
Whiteboard
Communication is further enhanced by visual pointing.
Our operator can use the client's desktop as a whiteboard: draw
a pointer, use a red marker to circle or underline something.
Audio & Video
Make your remote desktop support sessions more personal and save
on phone calls.
Secure VoIP and live video communication between the operator
and the client are available during a session.
End-of-Session Survey*
Get feedback, ask your clients and operators about the support
service.
Customizable questionnaires after each support session make it easy to gather feedback information from clients and operators.
User Management
Manage all ISL Light users in your company centrally.
Assigned administrator to manage your IT service support in your company, give them individual rights or monitor their activities, etc.
Reports
Gain the flexibility to closely monitor and respond to your
support activities.
Reports provide your company with in-depth information on our POS sessions for the client : session, chat, and end-of session survey logs.
